Return Policy:
We offer a refund on any items returned to us in perfect condition, unused, unwashed within 14 days after you’ve received your product.
Returns for sale items are not allowed.
The product can be returned if:
- In original state and undamaged
- Unwashed, unused or unworn
- Within 14 days been send to our return address after you’ve received your product
Shipping charges are non-refundable unless the fault is with us. Goods are returned to Crescent Rêve at your own expense. Please note that sending a return is your responsibility until it reaches us, Therefore We strongly recommend that you send it insured and retain proof of postage.
If the above criteria are not met, we have the rights to reject your exchange. You can find our Return and Exchange Form by clicking the button in your account right bellow your order. This will begin the return process.
Exchange for another size:
We do not do exchanges
but you can still return your product and Then receive a Refund once we receive your item. Your item need to be in a good condition (see up above in Return Policy) for us to refund the account used to purchase the order as quickly as possible to.
Please fill in the form within 14 days of delivery with a proof dated of sent item (photos will do).
Please note that return shipment cost is at the customers’ own cost.
Damaged product received:
If you have received a damaged or faulty product, please notify us within 14 days of receiving your product otherwise, we are not able to help you anymore. Fill in our refund form and please attach a clear pictures of your faulty/damaged product. We will handle the rest with no further costs for you.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.